Track Your Order

Need the status on your package? Once you're signed into your account, just head to your Order History to see the full breakdown — every order is listed by number, and you can click through to see the details, shipping status, and more.
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Your Order Is on Its Way, Babe

As soon as you place your order, we’ll pop an email into your inbox with all the details because we know you’re excited! We usually need up to 2 business days to get your pieces packed and ready to go.

Once your order’s been shipped, we’ll send you your tracking number so you can keep an eye on it every step of the way. You can also track it any time in Orders & Returns under your account.

Delivery Timing

Depending on where you are and which delivery option you picked, your fabulous fashion finds will typically arrive in 2–7 business days. We always try to deliver on time, but just a heads-up: delays can happen, especially if there’s customs clearance or payment issues.

Multiple Packages? Totally Normal.
If you’ve ordered pieces from different designers or warehouses, your order might arrive in separate deliveries — more packages, more fun!

You can find out more info on the above in our Shipping and Delivery Policy.

Order Status

Wondering what your order status means? Let’s decode the glam:

  • Preparing – Your fabulous finds are being packed and prepped. Almost ready for takeoff!
  • Shipped – She’s on the move! Your order is en-route and ready to be tracked.
  • Refunded – We received your return, and the refund is already on its way back to you.
  • Cancelled – The order (or an item in it) has been cancelled. We’ve got your back if you need help reordering.
  • Could Not Charge – Oops! We weren’t able to process your payment. Double-check your details or try a different card.
  • Out of Stock – So sorry! This item wasn’t available when we packed your order. We’ll update you on next steps.
  • Preorder – You’ve reserved something special! We’ll ship it once it’s available. No charge has been made yet.
  • Verify – Your order is just on a quick pause while we confirm your payment details. Safety first, always.
Changes

Need to make a change?
Once your order’s been placed, we’re unable to switch out items — but don’t worry babe, we can cancel it for you any time before it ships. You’ll then be free to place a fresh new order with the right pieces. To cancel, simply log into your account, head to Purchase History, and hit Cancel — or feel free to reach out to our Customer Care angels and we can assist you.

Need to cancel your order? We’ve got you.
The fastest way to cancel is through your account — it’s super quick and keeps things running smoothly. You can also message our Customer Care team, but please note: we can’t always guarantee we’ll catch your request before your order ships.

To cancel your order online:

  1. Log in and click ‘MY GETTMI’
  2. Tap on ‘My Orders’
  3. Choose the order you’d like to cancel
  4. Click ‘Cancel’ and your reason for cancellation
  5. We'll confirm via email once it’s all done
  6. You’ll receive your full refund within 5–7 business days after we accept the returns. Timing may vary slightly depending on your payment provider, but don’t worry, it’s coming.